Returns Policy

Returns Policy

  1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the app or website within 14 days for QASMI TRADERS mall items and 7 days for non-mall items of the delivery date.
  2. For selected categories, we accept a change of mind: Men’s Fashion, Women’s Fashion, Men’s bags, Women’s bags, Luggage & Suitcase, Bedding, Bath. Exceptions are women’s intimate apparel, men’s innerwear, swimwear, eyewear, jewellery, watches, duffel bags, shoe-care.
  3. For device related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller can be found on the invoice

Valid reasons to return an item

  1. Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
  2. Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
  3. Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only

Conditions for Returns

  1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
  • The product must include the original tags, user manual, warranty cards, freebies and accessories
  • The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of 313 packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box


NOTE: It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in process of your return