Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to
Qasmi Traders Private Limited second floor dubai plaza peer wala phatak lodhran 03143680776
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to Qasmi Traders Private Limited second floor dubai plaza peer wala phatak lodhran 03143680776
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.
Pre-Paid Orders Failed/False Delivery Refund Grid:
|Payment Method||Refund Option||Refund Time|
|Debit/Credit Card||Debit/Credit Card||25 Working Days|
|Direct Transfer||Account||20 Working Days|
|Wallet||Wallet||16 Working Days|
|Equated Monthly Installments||Credit Card||25 Working Days|
|Easypaisa Wallet||Easypaisa Wallet||20 Working Days|
|Easypaisa Shop (OTC)||Wallet||16 Working Days|
|Refund Voucher||Refund Voucher||17 Working Days|
|JazzCash Mobile Account||Wallet||16 Working Days|
Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed.
|Payment Method||Refund Option||Refund Time|
|Debit/ Credit Card||Debit/ Credit Card||10 Working Days|
|Direct Transfer||Account||5 Working Days|
|Refund Voucher||2 Working Days|
|Wallet||Wallet||1 Working Days|
|Equated Monthly Installments||Credit Card||10 Working Days|
|Easypaisa Wallet||Easypaisa Wallet||5 Working Days|
|Cash on Delivery (COD)||Wallet||1 Working Days|
|Refund Voucher||Refund Voucher||2 Working Days|
|JazzCash Mobile Account||Wallet||1 Working Days|
|Modes of Refund||Description|
|Daraz Wallet||The Wallet needs to be activated in order to access the refund amount. Refunds can also be withdrawn to a bank account from within the Wallet. All orders paid through Cash on Delivery (COD), Easypaisa Shop (OTC) or JazzCash Mobile Account will only be refunded to the Wallet.|
|Refund Voucher||Vouchers will be sent to the customer registered email ID on and can be redeemed against the same email ID.|
|Debit Card or Credit Card||If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Us, please contact your personal bank.|
|Easypaisa Wallet||If the refunded amount is not reflecting in your Easypaisa Wallet statement after refund is completed: i) Please dial 3737 from your Easypaisa number or 051-111-345-100 from any other number to contact the Easypaisa helpcenter.|
|Bank Deposit||The bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), IBAN number will be needed to refund the amount.|